CELLULAR FAIR USE POLICY
Cellular Fair Use Policy
Introduction
This Fair Use Policy ("Policy") is designed to ensure the fair use of cellular connectivity services provided by XR Hardware ("Company") and to prevent excessive or abusive usage that can negatively impact the service experience for other customers. By using our services, you agree to comply with this Policy.
Scope
This Policy applies to all customers who use our cellular connectivity services, including but not limited to mobile data services.
Fair Use Guidelines
1. Data Usage:
- Our data plans are intended for typical consumer use, including web browsing, streaming, and other similar activities.
- Excessive use is defined as using data significantly higher than the average for similar customers on the same plan. Customers using more than 50 GB per month on a standard plan may be considered excessive users.
- Continuous or automated data usage, such as using your mobile device as a continuous internet gateway, is prohibited.
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Monitoring and Enforcement
- Monitoring: The Company reserves the right to monitor usage patterns to identify excessive or abusive use that violates this Policy.
- Notification: If your usage is deemed excessive or abusive, the Company will notify you and may suggest usage adjustments.
- Action: If excessive or abusive usage continues after notification, the Company reserves the right to take appropriate action, which may include throttling data speeds, limiting service availability, or, in severe cases, suspending or terminating service.
Consequences of Violation
- Throttling: Data speeds may be reduced during peak times to ensure fair access for all customers.
- Service Limitation: Certain services may be restricted if usage continues to be excessive or abusive.
- **Suspension/Termination:** In cases of severe or repeated violations, services may be suspended or terminated.
Appeals and Complaints
- If you believe your usage has been incorrectly identified as excessive or abusive, you may contact our customer service department to discuss and resolve the issue.
Changes to the Policy
- The Company reserves the right to amend this Policy at any time. Changes will be communicated to customers via our website or other appropriate means.
Contact Information
- For questions or more information about this Policy, please contact our customer service team.
By using our cellular connectivity services, you agree to comply with this Fair Use Policy. Thank you for helping us maintain a fair and high-quality service for all customers.
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XR Hardware (Reality in Virtual Reality Limited)
16th June 2024