RETURNS POLICY
1. Introduction
We aim to provide a hassle-free return experience for our customers. If you are not fully satisfied with your purchase, you may return the product in accordance with the policy outlined below.
2. Eligibility for Returns
- Time Frame: Products can be returned within 21 days from the date of delivery.
- Condition: Items must be in new and unused condition, with all original packaging, tags, and accessories.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
3. Return Process
1. Initiate Return: Contact our customer service team via email/phone to initiate the return process.
2. Receive Return Authorisation: Obtain a Return Authorisation (RA) number and return instructions.
3. Package Item: Securely package the item with the RA number clearly marked on the outside of the package.
4. Ship Item: Send the package to the return address provided by our customer service team. The customer is responsible for return shipping costs unless the product is damaged or defective.
4. Refunds
- Processing Time: Refunds will be processed within 7-10 business days after the returned item is received and inspected.
- Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
5. Damaged or Defective Items
- Reporting: Report damaged or defective items within 7 days of delivery.
- Resolution: We will arrange for a replacement or a full refund, including shipping costs, for damaged or defective items.
6. Contact Information
For any questions or concerns about our returns policy, please contact our customer service team at CONTACT US.
7. Policy Changes
We reserve the right to update or modify this returns policy at any time without prior notice. Any changes will be posted on our website.
Thank you for shopping with us! We appreciate your business and are committed to providing you with the best customer service experience.